FAQ

Please find here the answers to some frequently asked questions:
1

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2

Delivery period

At i-moments we know that the delivery period is very important. Therefore, we have optimized our production process in order to offer you the following delivery periods:

  • Photo-Album, books and magazines: 4-5 working days from the payment confirmation.
  • Photo-Panel: 4-5 working days from the payment confirmation.
  • Photo-Canvas: 4-5 working days from the payment confirmation.
  • Photo-Picture: 4-5 working days from the payment confirmation.
  • Photo-Gift: 4-5 days from the payment confirmation.
  • Lumi-Panel: 15 days from the payment confimación.
Please note that the delivery period for Ceuta and Melilla is 10-12 working days from the payment confirmation.

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3

Delivery period for the Canary Islands

At i-moments we know that the delivery period is very important. Therefore, we have started to manufacture some of our products in the Canary Islands in order to offer you the fastest service possible:

Products manufactured in the Canary Islands:

  • Photo-Canvas: 2-3 working days from the payment confirmation.
  • Photo-Picture: 2-3 working days from the payment confirmation.
  • Photo-Panel: 2-3 working days from the payment confirmation for sizes up to 50x70. For bigger sizes, the delivery period is 10-12 working days.

Products manufactured in the head office:
  • Photo-Album, books and magazines: 10-12 working days from the payment confirmation.
  • Photo-Panel: 10-12 working days from the payment confirmation.
  • Photo-Gift: 10-12 working days from the payment confirmation.
  • Lumi-Panel: 20/25 working days from the payment confirmation.

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4

Where can you receive your i-moments products?

In order to ensure the delivery date of your order, we kindly recommend you to choose to pick up your products in the i-moments stores. Thus:

  • You can check the product.
  • You can receive help and advice for future orders.
  • We can ensure the delivery period.
  • You will save a charge of 3€ for home delivery.

Nevertheless, we also offer home delivery. Please note that the courier always deliver the products on business hours. Therefore please tell us if you will not be home during these hours. Kindly bear in mind that home delivery has a charge of 3€. 

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5

i-moments products warranty

All i-moments products are guaranteed against any manufacturing defect. Therefore, if you find a mistake when you receive our product, we kindly ask you to let us know by writing it down on the delivery note.

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6

i-moments printing quality

At i-moments, quality is our passion and therefore, we print all our products with the highest quality possible, taking care of all the details during the production process of your product.

In order to guarantee this quality, we use the latest and most advanced technologies in all our printing processes, ensuring an image stabilization of more than 100 years.

We are accredited under the warranty certificate issued by Hewlett Packard, which ensures and certifies our quality under the digital printing standards.

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