FAQ

frequently answered questions

Express Service

With the EXPRESS service , can you tell the delivery time for your order. Your order becomes priority, being the first in the production of the day orders. In seasons of many orders as in the Christmas campaign, can get to win a day or two in your time of delivery, so you have to keep in mind that your order has to enter before the 5 A.M.. as well, the next business day, you will enter into production. To know the usual deadlines, click on the button "?" asked questions.

Log in i-moments

In this tutorial, Eli you explains how to make your log in i-moments.

How to change my registration i-moments in data

In this tutorial, Eli you explains how to change or modify all the data log in i-moments.

As redeem my i-moments discount vouchers

In this tutorial, Eli you explains how to validate and redeem your discount vouchers i-moments.

Where saved my projects i-moments in my computer.

In this tutorial,
Eli explains how to export and import an i-moments project

How to open my projects i-moments

In this tutorial, Eli you explains how to open your projects i-moments.

i-moments products warranty

All i-moments products are guaranteed against any manufacturing defect.
Therefore, if you find a mistake when you receive our product, we kindly ask you to let us know by writing it down on the delivery note.

As return to order an ancient order of i-moments.

In this video tutorial, Eli you explains how to handle an ancient order of i-moments.

Where can you receive your i-moments products?

Guaranteeing delivery times is very important for us. Therefore, we advise you to select the collection of your products in the i-moments stores. In that way:

You can review the product.
You can receive help and advice for future orders.
We can guarantee the delivery time.
You will save € 3.50 for delivery surcharge at your home.

However, we can also deliver the product to you in the direction you choose. Keep in mind that transporters always deliver the product during business hours. Therefore, you must clearly indicate if you will not be at the address indicated in the commercial time slot. Shipments with delivery address have a surcharge of € 3.50.

New Postal Service
Now also, you have the Spanish Postal Service, with which you can pick up your order at any of the peninsula's post offices and free of charge (Service only valid in the peninsula).

Delivery period

In i-moments, we know that the delivery time is very important. For this reason, we've optimized our production process to be able to offer you the following deadlines:

Foto-album, books and magazines: 6-7 working days from the confirmation of the payment.
Digital printing: 5-6 working days from the confirmation of the payment.
Calendars: 5-6 working days from the confirmation of the payment.
Foto-Panel: 5-6 working days from the confirmation of the payment.
Foto-Lienzo: 5-6 working days from the confirmation of the payment.
Photo-Poster: 5-6 working days from the confirmation of the payment.
Foto-Cuadro: 5-6 working days from the confirmation of the payment.
Foto-Regalo: 5-6 days from the confirmation of the payment.

! Attention! In campaigns such as: the day of the father or mother, Valentine, communions and weddings, Christmas and dates, these delivery times may be altered.

Delivery to Ceuta and Melilla will be 7 days more on the timing of the peninsula.

i-moments printing quality

At i-moments, quality is our reason for being. For this reason, we print all our products with the highest possible quality, taking care of all the details during the making of your product.
To guarantee this quality, we use the latest and most modern technologies in our different printing processes, ensuring stability in the images of more than 100 years.
We have at your disposal the certificate of warranty issued by Hewlett Packard and the laboratories that guarantee and certify our quality under the standards of digital printing.

For operating systems, the software of i-moments is valid

If you already have software for Mac / Apple / Osx, iPhone/iPad, Windows and Android.