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FAQ

frequently answered questions

Express Service

With the EXPRESS service , can you tell the delivery time for your order.   Your order becomes priority, being the first in the production of the day orders. In seasons of many orders as in the Christmas campaign, can get to win a day or two in your time of delivery, so you have to keep in mind that your order has to enter before the 5 A.M.. as well, the next business day, you will enter into production. To know the usual deadlines, click on the button "?" asked questions.

Log in i-moments

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In this tutorial, Eli you explains how to make your log in i-moments.

Delivery period for the Canary Islands

At i-moments we know that the delivery period is very important. Therefore, we have started to manufacture some of our products in the Canary Islands in order to offer you the fastest service possible:

Products manufactured in the Canary Islands:

  • Photo-Canvas: 2-3 working days from the payment confirmation.
  • Photo-Picture: 2-3 working days from the payment confirmation.
  • Photo-Panel: 2-3 working days from the payment confirmation for sizes up to 50x70. For bigger sizes, the delivery period is 10-12 working days.

Products manufactured in the head office:
  • Photo-Album, books and magazines: 10-12 working days from the payment confirmation.
  • Photo-Panel: 10-12 working days from the payment confirmation.
  • Photo-Gift: 10-12 working days from the payment confirmation.
  • Lumi-Panel: 20/25 working days from the payment confirmation.

How to change my registration i-moments in data

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In this tutorial, Eli you explains how to change or modify all the data log in i-moments.

As redeem my i-moments discount vouchers

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In this tutorial, Eli you explains how to validate and redeem your discount vouchers i-moments.

Where saved my projects i-moments in my computer.

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In this walkthrough, you explained where Eli will keep your projects on your computer. This you can do, to take a project on a Usb stick or a Cd/DVD, to modify it in another computer.

How to open my projects i-moments

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In this tutorial, Eli you explains how to open your projects i-moments.

i-moments products warranty

All i-moments products are guaranteed against any manufacturing defect.
Therefore, if you find a mistake when you receive our product, we kindly ask you to let us know by writing it down on the delivery note.

As return to order an ancient order of i-moments.

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In this video tutorial, Eli you explains how to handle an ancient order of i-moments.

Where can you receive your i-moments products?

In order to ensure the delivery date of your order, we kindly recommend you to choose to pick up your products in the i-moments stores. Thus:

  • You can check the product.
  • You can receive help and advice for future orders.
  • We can ensure the delivery period.
  • You will save a charge of 3,5€ for home delivery.

Nevertheless, we also offer home delivery. Please note that the courier always deliver the products on business hours.
Therefore please tell us if you will not be home during these hours. Kindly bear in mind that home delivery has a charge of 3,5€.

Delivery period

In i-moments, we know that the delivery time is very important. For this reason, we've optimized our production process to be able to offer you the following deadlines:

  • Foto-album, books and magazines: 6-7 working days from the confirmation of the payment.
  • Digital printing: 5-6 working days from the confirmation of the payment.
  • Calendars: 5-6 working days from the confirmation of the payment.
  • Foto-Panel: 5-6 working days from the confirmation of the payment.
  • Foto-Lienzo: 5-6 working days from the confirmation of the payment.
  • Photo-Poster: 5-6 working days from the confirmation of the payment.
  • Foto-Cuadro: 5-6 working days from the confirmation of the payment.
  • Foto-Regalo: 5-6 days from the confirmation of the payment.
! Attention!  In campaigns such as: the day of the father or mother, Valentine, communions and weddings, Christmas and dates, these delivery times may be altered.

Delivery to Ceuta and Melilla will be 7 days more on the timing of the peninsula.

i-moments printing quality

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At i-moments, quality is our reason for being. For this reason, we print all our products with the highest possible quality, taking care of all the details during the making of your product.
To guarantee this quality, we use the latest and most modern technologies in our different printing processes, ensuring stability in the images of more than 100 years.
We have at your disposal the certificate of warranty issued by Hewlett Packard and the laboratories that guarantee and certify our quality under the standards of digital printing.

For operating systems, the software of i-moments is valid

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If you already have software for Mac / Apple / Osx, iPhone/iPad, Windows and Android.