Languages

FAQ

frequently answered questions

Express Service

With the EXPRESS service , can you tell the delivery time for your order.   Your order becomes priority, being the first in the production of the day orders. In seasons of many orders as in the Christmas campaign, can get to win a day or two in your time of delivery, so you have to keep in mind that your order has to enter before the 5 A.M.. as well, the next business day, you will enter into production. To know the usual deadlines, click on the button "?" asked questions.

Shipping costs

Our website includes the shipping costs of the following products: Albums, books, magazines, bookmarks, cards, photo cards, photo instagram, calendars, invitations and reminders. For the rest of the products the shipping costs can be consulted in the shopping cart.

Below we detail the shipping costs according to the weight of the product:
Shipping Fee

All the information on how we manage, in i-moments, this exceptional situation.

As we know, it is being a difficult few weeks for everyone and we are aware that you may have some doubts or concerns. Therefore, we want to explain how we are managing this situation and what we are doing to ensure that your orders are processed normally.

Do not doubt that we will continue to inform you at all times, in the event that the situation changes.

Safety comes first

At i-moments we take security very seriously and we always take care of our staff and our environment (customers, suppliers, etc.). For this reason, we have taken endless measures, hygienic-sanitary, to guarantee that everyone is in the best situation on these complex days.

Staff who can work from home are doing it. However, and due to the confinement measures decreed by the Spanish Government, our production centers in the Peninsula and the Canary Islands are temporarily closed.

This situation requires new measures and actions, which is why we have improved the hygiene and safety standards of our plants. We are carrying out additional cleaning work in all areas to ensure that i-moments products are completely safe.

Scientific studies indicate that the coronavirus does not survive more than 24 hours on cardboard surfaces, and no more than 72 hours on hard surfaces, such as plastic or stainless steel. Thus, the risk of accidental contamination by one of our products is practically nil.

Due to the exceptional situation we are currently in, the i-moments Stores, where you normally collect your orders, are closed. That is why you will see that you will not be able to select deliveries in said stores, you will only be able to select delivery to the address you indicate.

Due to the current exceptional circumstances mentioned, we will do everything possible to get your order to you as soon as possible, although it is very possible that there will be delays in deliveries. Since our customer service is operational, you can request information regarding your order. Anyway, once the situation is normalized, we will give you updated information and will speed up, to the maximum, the production and delivery of your order.

We hope that you and all of you are well and we sincerely appreciate your patience and understanding in this exceptional situation.

Once again we encourage you to review, with yours, the photos of your best moments. Surely you will spend an endearing time, which will contribute to better cope with this complex situation.

Greetings from the entire i-moments team.

Log in i-moments

youtube

In this tutorial, Eli you explains how to make your log in i-moments.

How to change my registration i-moments in data

youtube

In this tutorial, Eli you explains how to change or modify all the data log in i-moments.

As redeem my i-moments discount vouchers

youtube

In this tutorial, Eli you explains how to validate and redeem your discount vouchers i-moments.

Where saved my projects i-moments in my computer.

youtube

In this tutorial,
Eli explains how to export and import an i-moments project

How to open my projects i-moments

youtube

In this tutorial, Eli you explains how to open your projects i-moments.

i-moments products warranty

All i-moments products are guaranteed against any manufacturing defect.
Therefore, if you find a mistake when you receive our product, we kindly ask you to let us know by writing it down on the delivery note.

As return to order an ancient order of i-moments.

youtube

In this video tutorial, Eli you explains how to handle an ancient order of i-moments.

Where can you receive your i-moments products?

Guaranteeing delivery times is very important for us. Therefore, we advise you to select the collection of your products in the i-moments stores. In that way:

  1. You can review the product.
  2. You can receive help and advice for future orders.
  3. We can guarantee the delivery time.
  4. You will save € 3.50 for delivery surcharge at your home.
However, we can also deliver the product to you in the direction you choose. Keep in mind that transporters always deliver the product during business hours. Therefore, you must clearly indicate if you will not be at the address indicated in the commercial time slot. Shipments with delivery address have a surcharge of € 3.50.

New Postal Service
Now also, you have the Spanish Postal Service, with which you can pick up your order at any of the peninsula's post offices and free of charge (Service only valid in the peninsula).

Deadlines

In i-moments we know that the delivery time is very important. Therefore, we have optimized our production process to offer you the following deadlines:
 
Peninsula:

4/5 business days:
All the products of the families Photo-Gift and Photo-Decoration.

5/6 business days: All the products of the Revela families, Digital Printing, Calendars.
6/7 business days: All the products of the families Photo-Album, Photo Books and magazines.
8/9 business days: All products of the Foto-Album Pro and Foto-Strip families.
9/10 business days: All products of the Photo-Ceramic families.

Canary Islands:

To offer a better service in the Islands, we have a production center in Tenerife, but we cannot manufacture in this, the whole range of i-moments products. Therefore, the products manufactured in the islands have the same delivery time as in the peninsula:


Products that Made in the islands:

4/5 business days: All the products of the families Photo-Gift
4/5 business days: Photo-Panel up to 50x70 size
4/5 business days: Photo-Canvas All measurements
4/5 business days: Light-Panel All measurements
4/5 business days: Photo-Clock All measurements
4/5 business days: Photo-Frame Aluminum All measurements

Other products are manufactured from the peninsula.

13/15 business days: Other family products Reveal
13/15 business days: All family products Print
13/15 business days: Rest the products of the Decora families
13/15 business days: Rest the products of the families Give away


Ceuta and melilla:

12/13 business days:
All the products of the families Photo-Gift and Photo-Decoration.

13/14 business days: All the products of the Revela families, Digital Printing, Calendars.
14/15 business days: All the products of the families Photo-Album, Photo Books and magazines.
16/17 business days: All the products of the families Photo-Album Pro.

Attention! These delivery times can be advanced or delayed depending on workloads and always refer to deliveries in the stores of distributors. In deliveries to particular addresses can increase one more day.
In campaigns such as: Father's Day or Mother's Day, Valentine's Day, Communions and Weddings, Christmas and Dates, these deadlines can be increased.
Delivery times can also be altered due to breakdowns of our machinery.

i-moments printing quality

youtube

At i-moments, quality is our reason for being. For this reason, we print all our products with the highest possible quality, taking care of all the details during the making of your product.
To guarantee this quality, we use the latest and most modern technologies in our different printing processes, ensuring stability in the images of more than 100 years.
We have at your disposal the certificate of warranty issued by Hewlett Packard and the laboratories that guarantee and certify our quality under the standards of digital printing.

For operating systems, the software of i-moments is valid

youtube

If you already have software for Mac / Apple / Osx, iPhone/iPad, Windows and Android.